EMPWRD Mobile Coaching Agreement

PERSONAL TRAINING CLIENT AGREEMENT – POLICIES, TERMS & CONDITIONS

By investing in Personal Training, you are taking a significant step toward achieving your health and fitness goals. I am fully committed to supporting you, but success also requires your personal commitment and consistency.

Session Policy

Cancellations: If you cannot attend a session, please provide at least 24 hours' notice. Cancellations made less than 24 hours before a session may result in sessions being lost / still being charged.

· Rescheduling: I will do my best to accommodate rescheduling requests, but this is subject to availability.

· Late Arrivals: If you arrive late, the session will still finish at the scheduled end time.

Payment & Holiday Policy

(If monthly) Your monthly payment represents the support and preparation outside of sessions as well as the sessions themselves.

It is also calculated to incorporate 5 unpaid weeks which allow for breaks at times when we are unable to cover planned absence on the part of either or both of us. Where possible I will endeavour to continue to support you during any planned absence on your part or schedule additional sessions before or after your break as long as I have sufficient notice (1 month where possible).

(If session based) Your sessions are valid for the month of purchase and will expire after this date. I will endeavour to accommodate changes in schedule where possible however if you have planned absences during this time please let me know ASAP to agree an extension.

Your payment represents your investment in your wellbeing and covers far more than the exercise sessions themselves. Our focus is on working to together to get the results you are after, I will therefore be providing appropriate nutrition information, support, check in opportunities, workout suggestions for when you are unable to make sessions and suggested additional activity levels to maximise your results. It is always your choice whether you make use of these options or not.

Couples / Family Discount
If you’re training with a partner or family member and receive a couples/family discount, the discount only applies while both (or all) members are actively training.
If one person stops, the remaining member(s) will continue at the standard package price.

Injury Rehabilitation Policy
I understand that there are times that you may not be able to participate in the session due to an injury. But this does not mean you should not train at all. As long as you give me 24 hours’ notice I can plan an alternative session for you to take into consideration your injury. It is important to keep the momentum going!

Communication & Boundaries

Please WhatsApp me for last-minute cancellations or emergencies. Wherever possible I aim to respond to communications within 24 hours on weekdays and 48 hours on weekends.

Termination Policy

If you wish to pause or cancel your plan after the 1-month trial, you must provide one month's notice before the next billing cycle. In cases of long-term illness or injury (with medical proof), we can discuss alternative arrangements.

Personal Agreement

I promise I will support and advise you to the best of my knowledge, taking into account your preferences and circumstances wherever appropriate. In return I request that you remember you always have a choice and it is your commitment to yourself and your goals that will make the biggest difference to your long term results.

100% Guarantee
As with any professional business, I am not happy unless you are. If for some reason you are not happy with my service can you please let me know so I can endeavour to provide you with the highest quality of service and rectify any problems as soon as possible.

In order to get the best results possible, I recommend you make full use of the check in opportunities provided and my knowledge. If at any point you would like to know the reasoning behind any of the programming or suggestions I make, please feel free to ask, I’m always happy to provide explanations where that is preferred.

By signing up to my package, you acknowledge that you have read, understood, and agree to the terms of this agreement.